Our Network   

The greatest factor in our success is the quality of our network, and this rests on two foundations - structural diversity and technological excellence.

A backbone is a large-scale network, usually one that offers services to other backbones or ISPs.
It is standard for a beginning ISP to rely on one backbone provider (such as UUNET, Timewarner, or AT&T) for its connection to the rest of the Internet. As the ISP grows, it usually buys more bandwidth from its existing backbone provider. This has the advantage of simplicity and consistency, but it has an unfortunate side effect - the ISP is only as reliable as the backbone provider it has chosen. If the backbone goes down, the ISP and all its users go down with it.

Can regional, national and international backbones really be so unreliable? The sad fact is that they can. Even top notch networks occasionally go down because of factors beyond their control. Network outages happen all the time, for varying reasons, and there will probably never be a time when they don't happen. It also happens that backbones, even ones with names you've probably heard of, may not be using the best equipment or the most knowledgeable people to build their networks, even at the national or international levels.

We feel so strongly in the reliability of our data center and network that we are willing to offer you the above credit offers if our network uptime falls below minimum standard of 99.5%. If you feel you are due a credit please contact billing@onsdesigns.com

75% of web hosting companies do not have their own Data Center and have no access to their servers without the assistance of a 3rd party. If an issue ever arises, we can physically go to the server within 10 minutes and address the issue without relying on someone else. That is priceless and peace of mind for you, the client.

Access to the data center floors is restricted to those holding military grade pass cards. Furthermore, complete access to our floor is only permitted by allowance from the security guards at the front desk, around the clock. You can be safe in the knowledge that only a handful of highly trained, level-three technicians will be allowed within close physical proximity to your server.

All of our routers and switches are made by Cisco. Cisco is a tried and true manufacturer and we use nothing but the best, so Cisco is our only choice for all network hardware. We have made major and wise investments with them because we feel that using industry leading equipment that has a proven track record is the best choice, and is well worth the extra expense.

Our connections are the best connections, ran straight into our data center and your servers are the first to get zapped with these unrestrained highways. Our Data Center is located in a multi-homed connection. We do not use 1 carrier nor do we use cheap cogent bandwidth. We are connected to TIER 1 providers! Our main lines are, AT&T DS-3, UUNET DS-3, XO Communications DS3, and Timewarner OC-48. Our bandwidth power is limitless for your account ...only according to your plan.

Our data center's HVAC (Heating and Ventilation Air Conditioning) system is "N+1" redundant to ensure that - even in the event of an entire HVAC system failure - there is a duplicate system on standby to take over. An advanced fire-suppression system is in place to prevent any fire from spreading - in the unlikely event that one could start. All cables to servers and routing equipment are securely tied down, and cable racks suspended from the ceiling provide dual routes for all cables.This is so in the event that all cables on a cable rack are cut or burned, packets of data will automatically be routed to a second set of cables on the other side of the data center.

We have 4 Data Aire air conditioning units that provide optimal conditions for equipment operations. Climate control means that the air conditioning units monitor the temperature outside of the building and compare it to the temperature inside of the building. Of course, it is much more complicated than that description. Basically the important factors are that the temperature is maintained at a balance of the two, and also the humidity, airflow, and cleanliness of the air is monitored. Click here to see a more detailed description of just how clean and cool the air is inside of our data center. This is why our servers run so smooth and fast.

 

We invest a significant amount of time and money into our staff to make sure that they are knowledgeable and are capable of helping and handling our customers with patience and care. They also invest a great amount of time and care into us, knowing that they are working with a company that places people first and affordable pricing to get their dreams online. A company is only as good as the people who manage it. A network is only as good as the people who manage it. It all takes teamwork, and expertise.

That talented staff we speak of works around the clock to ensure that our network is operating at the most optimum state. We continually review our collected statistics and with very precise care and attention. We closely watch for traffic trends so that we can react with the proper routing adjustments and bandwidth additions. We choose to have a monitoring system projected on an entire wall and viewable at all times by anyone who walks into our offices.